The Morning News Implements VoicePort Hosted Solution
Pittsford, NY (PRWEB) July 11, 2006 -- Today The Morning News of Northwest Arkansas, based in Springdale, Arkansas implemented the hosted speech recognition application, CircPort, to field calls into their circulation department. The Stephens Media Group newspaper has a daily circulation of 39,333.
The hosted version of VoicePort’s CircPort application has found a home in many of the smaller newspapers across the United States and Canada. Hosted solutions significantly decrease the capital outlay, making self-service solutions more feasible option. The Morning News will now be able to offer 24/7 service, allowing customers instant access to their account.
The CircPort product is completely integrated to The Morning News’ PBS circulation database, providing real-time transactions to newspaper subscribers. To date VoicePort has over thirty CircPort applications integrated to a PBS.
“The VoicePort solution will help The Morning News to provide improved customer service,” said Stephen Kelsey, Director of Circulation at The Morning News. “Speech self-service will allow our customers to handle routine transactions even when our office is closed.”
“Hosted solutions provide newspapers such as The Morning News the ability to enhance their customer service offering, without the overwhelming initial expense” said Tom Dunne, Vice President of Sales at VoicePort. “We are thrilled to go live today.”
About VoicePort:
Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnPremise & Hosted models. VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net.
About The Morning News:
The Morning News is a Stephens Media Group Newspaper, based in Springdale, Arkansas. With a daily circulation of 39,333, The Morning News focuses on hometown news throughout the northwest Arkansas market. For more information on The Morning News please visit: www.nwaonline.net. For more information on Stephens Media Group please visit: www.stephensmedia.com.
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